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It’s possible to link directly to the contact card of a specific individual in the Engage frontend. This is called “deep linking”. This saves many steps for customer agents when they need to search for a specific individual, or when they want to point someone else to a specific contact’s details. The URL you will use has this form: 
https://[client].voyado.com/app#/contacts/contact-card/single/00000000-0000-0000-0000-000000000000/[contactId]
  • client: Your specific client / tenant name (acme, megashop or whatever)
  • contactId: The contact ID for the contact you’re linking to (GUID)
Note that the “00000000-0000-0000-0000-000000000000” part is required for this to work.
If you are using the Engage staging environment, this URL will have staging at the start: 
https://[client].staging.voyado.com/app#/contacts/contact-card/single/00000000-0000-0000-0000-000000000000/[contactId]
You can now copy and share the URL you’ve created, allowing anyone who is logged into your Engage frontend to go directly to this contact’s information.